Privacy Policy

UniBlinds & Security Doors (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an enquiry, booking a consultation, or purchasing a product or service, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information necessary to provide our indoor and outdoor blinds, shutters, screens, glass doors, window products, installation services, quotes, and customer support.

Personal information may include:

Full name
Phone number
Email address
Home or business address
Property access details for installation
Photos or measurements provided for quoting
Payment details (processed securely through third-party providers)
IP address and website usage data

Non-personal information may include:

Device type
Browser type
Pages visited
Time spent on our site
Cookies and tracking data

2. How We Use Your Information

We may collect personal information when you:

Submit an online enquiry or quote request
Book a measure and consultation
Purchase products or installation services
Contact us by phone, email, or social media
Use our website (via cookies and analytics tools)
Interact with our marketing campaigns or digital forms

3. Why We Collect Your Information

We collect your information to:

Provide quotes and product recommendations
Supply and install blinds, shutters, doors, and windows
Communicate about appointments, delivery, and job updates
Process payments and send invoices
Improve our products, services, and website
Respond to questions or support requests
Conduct marketing (only with your consent)
Meet legal, regulatory, and warranty requirements

4. How We Use Your Information

Your personal information is used only for purposes directly related to your enquiries or services, including:

Processing orders
Managing installations
Warranty and after-sales support
Sending updates, reminders, or important service information
Internal business operations and quality control

We do not sell or trade your personal information with third parties.

5. Disclosure of Information to Third Parties

We may share limited personal information with trusted third parties only when necessary, such as:

Installation contractors
Delivery and logistics providers
Payment processors (e.g., Stripe, Square, bank providers)
IT and website support services
Marketing or analytics providers (Google Analytics, Meta, etc.)

These third parties are required to protect your information and use it only for the purpose it was provided.

6. Cookies, Tracking & Analytics

Our website uses cookies and analytics tools to:

Improve website functionality
Understand visitor behaviour
Optimise marketing campaigns

You may disable cookies through your browser settings, although this may affect website performance.

7. Storage & Security of Your Information

We take reasonable measures to protect your information from:

Unauthorised access
Loss or theft
Misuse or modification

Security measures may include encryption, secure servers, restricted access, and staff training.

8. Accessing & Correcting Your Information

You have the right to:

Request a copy of the personal information we hold about you
Correct or update your details
Request that we delete your information where legally appropriate

To make a request, contact us using the details below.

9. Marketing Communications

With your consent, we may send updates, promotions, or product information by:

Email
SMS
Social media

You can unsubscribe at any time by contacting us directly.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Us

For questions about this Privacy Policy or to request access to your information, contact:

UniBlinds & Security Doors
Melbourne, Victoria
Phone: 1300 864 254
Email: info@uniblinds.com.au
Website: www.uniblinds.com.au